Privacy Policy

Effective Date: 12th April 2025

This Privacy Policy explains how Palmstone Solutions Ltd ("we", "us", or "our") collects, uses, and protects the personal information of visitors and users ("you" or "your") of our website [www.palmstonetrainingacademy.co.uk].

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Palmstone Solutions Ltd is a registered training provider in the United Kingdom, delivering accredited courses and professional development services.

Company Name: Palmstone Solutions Ltd
Address: 119, Parchmore Road, Thornton Heath, Surrey, CR7 8LZ
Email: info@palmstonetrainingacademy.co.uk
ICO Registration 

2. What Information We Collect

We may collect the following personal data:

• Name
   
• Email address
   
• Telephone number
   
• Company or organisation (if applicable)
   
• Course registration details
   
• Payment information (processed securely via third-party providers)
   
• IP address and browser data (via cookies)
   

3. How We Use Your Information

We use your data to:

• Process your course registration
   
• Deliver training and course materials
   
• Communicate with you about your learning
   
• Send you updates and marketing (if you’ve opted in)
   
• Improve our services and website
   

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Your consent
   
• To fulfil a contract with you (e.g., delivering training)
   
• Legal obligations (e.g., record-keeping for awarding bodies)
   
• Our legitimate interests (e.g., service improvement)
   

5. How We Store and Share Your Data

Your information is securely stored and only shared when necessary, such as:

• With awarding bodies (e.g., TQUK) for certification
   
• With payment processors (e.g., Stripe or PayPal)
   
• With professional partners assisting in course delivery
   

We never sell or rent your data.

6. Cookies

We use cookies to improve your experience on our website. You can control or disable cookies in your browser settings.

7. Your Data Protection Rights

You have the right to:

• Access the data we hold about you
   
• Correct or update your data
   
• Request deletion of your data
   
• Withdraw consent at any time
   
• Lodge a complaint with the ICO (Information Commissioner’s Office)
   

To exercise any of these rights, please contact us at [Your Contact Email].

8. Changes to This Policy

We may update this Privacy Policy occasionally. We recommend checking this page from time to time.

9. Contact Us

If you have any questions, please contact:
📧 Email: info@palmstonetrainingacademy.co.uk
📞 Phone: 02033022252